Open Position: Support Engineer

As a fast-growing company, we are constantly searching for ambitious, motivated, and innovative professionals to support our growth and bring a competitive edge to our products. 

We are now looking for a Support Engineer.  We offer a full-time position, 40h/week, with an opportunity to add paid passive on-call support hours on top of your regular working hours (wholly optional and usually after the first six months of employment).

We are flexible and support remote work but it is expected that our Support Engineers from Zagreb work from the office a few days per week.

‍

• Location: Zagreb, Croatia (or remote)

• Type of work: Full-time, 5 days a week + optional passive on-call support outside regular working hours.

• Type of agreement: Permanent Employment Work Agreement with a 6-month probation period or Student Agreement.

• Info for students: if you start as a student, you can expect the same treatment as employed team members. Students who work with us full-time can get paid leave days after 6 months of work if certain requirements are met. Permanent employment is possible.

‍Job duties and responsibilities:

• 2nd and 3rd level customer support:

• Analyzing and processing issues reported by UniqCast customers (Jira issue tracking is used)
• Gathering all required information for successful issue reproduction
• Coordination and communication with clients
• Coordination with 3rd level internal support or with 3rd party technology vendor support

• Local testing and validation of new SW releases  (backend and client)‍

• ‍Delivery of new application versions to UniqCast customers:‍

• Building, testing & delivery

• Backend system software upgrade & configuration change tasks :

• Local testing and preparation for production upgrades
• Production SW upgrade or configuration change tasks 

• Alert monitoring:‍

• Analyzing and resolving service alarms
• System monitoring to detect potential system anomalies  (Grafana/Prometheus)

• Internal planned support tasks:‍

• Alerting and monitoring improvements
• Security improvements
• Advanced troubleshooting

• Optional (paid) - passive on-call support outside of regular working hours

We expect from ideal candidates to be well acquainted with some of these technologies and have the capability to master those they have not yet used:

• Experience with Linux OS is required (at least basic level)
• Scripting: knowledge of scripting languages is big plus (at least Bash)
• Analytic skills in analyzing and understanding reported problem 
• Networking experience (TCP/IP) is a plus 
• Docker service virtualization experience is a plus 
• Orchestration platforms on which our applications work: Docker Swarm or Kubernetes 
• Experience with various databases (We use: PostgreSQL, Redis, Elasticsearch)
• Experience with CI/CD - ( Our stack: Bitbucket (Git), Jenkins, Jira)
• Experience in IPTV/OTT or other video delivery systems is big plus

‍Job requirements and qualifications:

• Analytic skills 
• Technical troubleshooting skills
• Resourcefulness and independence
• Flexibility to work in a dynamic environment on multiple issues at once
• Good communication skills, including good written and spoken English knowledge
• Problem-solving skills
• Good knowledge of Linux

We offer our employees constant opportunities to learn new and improve existing skills.  Each individual in UniqCast matters and our mission is to keep our employees motivated and in love with their work.

‍As a UniqCast employee, you will have access to the following:

• Competitive salary based on the level of experience you will bring to the team with promotion and bonus schema,
• Christmas bonus,
• A reward system based on the years working with us,
• A three-month mentoring program as a part of your onboarding schedule (and the opportunity to become a paid mentor in the future),
• Access to education (books, seminars, conferences, and certification programs).
• Complimentary coffee, tea, soft drinks, fruit, and snacks.
• Up to 30 days of paid leave per year based on your experience and family obligations.
• Access to team-building activities (hiking club, running club, team-buildings, workshops and lectures, monthly office lunches, and more).
• Multisport card

‍And last but not least:

• Opportunity to deliver exciting products to millions of viewers across the globe.
• Work with the latest technology paradigms.
• Be a part of a growing, successful company competing on a global level.

‍Hiring process:

Send your resume to jobs@uniqcast.com. Your resume can be written in Croatian or English. No need for fancy themes and colors in your CV if that is not your thing, content is what matters :) 

We will be accepting resumes until 23.04.2023. after which we will provide candidates with feedback if they will be invited to an interview. 

Feel free to ask a question if our ad is missing a piece of information that is important to you.

Contact: jobs@uniqcast.com

‍